Cancellation Policy

At Greendeskf, we strive to provide a simple, transparent, and customer-friendly shopping experience. This Cancellation Policy explains when orders may be canceled, how refunds are handled, and the rights available to consumers under applicable German and European consumer protection laws.

Order Cancellation Before Dispatch

Customers may request to cancel an order free of charge before the order enters the fulfillment or shipping process.

To request a cancellation, please contact our customer support team as soon as possible and provide your order number.

If the order has not yet been processed or dispatched:

The order will be canceled.
A full refund will be issued.
The refund will be returned using the original payment method whenever possible.

Please note that once an order has been prepared for shipment, packed, or transferred to a delivery carrier, cancellation may no longer be possible.

In such circumstances, customers may be entitled to exercise their statutory withdrawal rights where applicable.

European Union Right of Withdrawal

Consumers residing within the European Union generally have a legal right to withdraw from a purchase within 14 calendar days from the date the goods are received, without providing a reason.

The withdrawal period begins on the day the customer, or a person designated by the customer, takes possession of the goods.

To exercise this right, customers must notify Greendeskf of their decision before the 14-day withdrawal period expires.

Following notification, the goods should be returned without undue delay and no later than 14 days after the withdrawal request has been submitted.

Conditions for Returns Following Withdrawal

To receive a refund after exercising the right of withdrawal:

Products must be returned in their original condition.
Original packaging, labels, accessories, and included materials should accompany the item whenever possible.
Goods should not show signs of handling beyond what is reasonably necessary to inspect their nature, characteristics, and functionality.

Greendeskf reserves the right to reduce the refund amount where the value of the goods has diminished due to excessive handling beyond what would normally be permitted in a retail environment.

Return Shipping Costs

Unless otherwise required by law, customers are responsible for the direct cost of returning products.

Greendeskf will cover reasonable return shipping expenses when:

An incorrect product was delivered.
The item arrived damaged.
A verified manufacturing defect exists.

Customers are encouraged to use a tracked shipping service, as responsibility for the goods remains with the sender until the returned package has been received.

Refund Process

After returned items are received and inspected, refunds will be processed without undue delay.

Greendeskf may postpone a refund until:

The returned products have been received; or
Sufficient proof has been provided showing that the products have been shipped back,

whichever occurs first.

Approved refunds will be issued using the same payment method used for the original transaction unless an alternative method has been agreed upon.

Products Excluded from Cancellation or Withdrawal

To the extent permitted by applicable law, the right of cancellation or withdrawal may not apply to:

Personalized or customized products.
Goods manufactured according to customer specifications.
Sealed products that are unsuitable for return due to hygiene or health protection reasons once opened.
Gift cards, vouchers, and certain digital products.
Products specifically excluded under applicable German or European consumer legislation.

Damaged, Defective, or Incorrect Orders

If a product arrives damaged, defective, or different from the item ordered, customers should contact us within 48 hours of delivery.

Please provide:

The order number.
A brief description of the issue.
Clear photographs of the product and packaging.

After reviewing the claim, Greendeskf may offer:

A replacement product.
A repair where appropriate.
A partial refund.
A full refund.

Each claim is assessed individually to determine the most suitable resolution.

Cancellation by Greendeskf

In rare situations, Greendeskf reserves the right to cancel an order before shipment, including but not limited to:

Pricing or technical errors.
Inventory shortages.
Suspected fraudulent activity.
Payment authorization issues.
Circumstances beyond our reasonable control.

If Greendeskf cancels an order, any payment already received will be refunded in full.

Contact Information

For questions regarding cancellations, withdrawals, returns, or refunds, please contact us:

Business Name: Greendeskf

Legal Entity: Pro Style UG (haftungsbeschränkt)

Commercial Register Number: HRB 13882

Registered Court: Amtsgericht Gütersloh

Business Address:
Römerweg 26
33428 Harsewinkel
Germany

Email: info@greendeskf.com

At Greendeskf, we are committed to handling cancellation and withdrawal requests fairly, efficiently, and in accordance with applicable German and European consumer protection laws. We appreciate your trust and strive to ensure every shopping experience is transparent, secure, and customer-focused.