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Return & Refund Policy

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At Greendeskf, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible to return an item or request a refund in accordance with the terms below and any applicable consumer rights under German and European Union law.

Return Eligibility

Most products may be returned within 30 days of delivery, provided that all of the following conditions are met:

  • The item is unused and shows no signs of wear.

  • The product has not been altered, washed, or damaged after delivery.

  • The item is returned in its original packaging whenever possible.

  • All tags, accessories, manuals, and included components are returned.

  • Proof of purchase or order confirmation is provided.

  • The return request has been approved by our customer support team before the item is sent back.

Please contact us before returning any product. Unauthorized returns may be refused or may result in processing delays.

How to Request a Return

To initiate a return, please contact our customer service team and provide:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once your request has been reviewed, we will provide return instructions and the appropriate return address when applicable.

Please do not send products back without receiving confirmation from our team.

Incorrect, Damaged, or Defective Items

If you receive a product that is damaged, defective, or different from the item ordered, please notify us within 7 days of delivery.

To assist with the review process, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs showing the item and its packaging

After assessing the claim, Greendeskf may, at its discretion:

  • Provide a replacement product

  • Issue a complete refund

  • Offer a partial refund where appropriate

  • Provide store credit if mutually agreed

Each request is evaluated individually.

Non-Returnable Items

Unless otherwise required by applicable law, returns cannot be accepted for:

  • Personalized or customized products

  • Products manufactured according to customer specifications

  • Items damaged due to misuse, neglect, or normal wear after delivery

  • Products missing essential packaging where resale value is substantially affected

  • Clearance, final sale, or non-returnable items clearly identified before purchase

  • Gift cards, downloadable products, or digital goods where applicable

Exchanges

Greendeskf currently does not offer direct product exchanges.

If you would like a different size, style, or item, you may return an eligible product for a refund and place a new order through our website.

European Union Right of Withdrawal

Consumers located within the European Union may have the legal right to withdraw from a purchase within 14 days of receiving their order, without providing any reason.

To exercise this right:

  1. You must notify us of your decision before the 14-day withdrawal period expires.

  2. Returned goods must be sent back within the timeframes required by applicable law.

This right exists independently of our standard return policy and does not affect any mandatory rights available under German or European consumer protection legislation.

Return Shipping Costs

Unless otherwise required by law, customers are responsible for return shipping expenses.

Greendeskf will cover reasonable return shipping costs only when:

  • The incorrect item was delivered;

  • The product arrived damaged during transport; or

  • A manufacturing defect has been confirmed.

For your protection, we strongly recommend using a tracked and insured shipping service when returning products.

Greendeskf is not responsible for return packages lost during transit.

Refund Processing

Once a returned item has been received and inspected, we will notify you regarding the outcome of your refund request.

If approved:

  • Refunds will be issued using the original payment method whenever possible.

  • Processing times may vary depending on your financial institution or payment provider.

  • Most approved refunds are completed within 10 business days following approval.

Delayed Refunds

If your refund has not been received within 15 business days after approval, we recommend:

  1. Checking your bank account.

  2. Contacting your credit card provider or payment service.

  3. Contacting our customer support team for assistance.

Order Cancellations

Orders may generally be canceled free of charge before fulfillment or shipment begins.

Once an order has entered processing, been prepared for dispatch, or has been transferred to a shipping carrier, cancellation may no longer be possible.

If cancellation is unavailable, you may request a return after delivery provided the item meets the eligibility requirements outlined in this policy.

Contact Information

If you have any questions regarding returns, refunds, cancellations, or an existing order, please contact us:

Business Name: Greendeskf

Legal Entity: Pro Style UG (haftungsbeschränkt)

Commercial Register Number: HRB 13882

Registered Court: Amtsgericht Gütersloh

Business Address:
Römerweg 26
33428 Harsewinkel
Germany

Email: info@greendeskf.com

Greendeskf is committed to handling return and refund requests fairly, efficiently, and transparently. We appreciate your trust and strive to provide a positive shopping experience while fully respecting all applicable consumer protection rights.

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