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Shipping & Delivery Policy

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At Greendeskf, we are committed to providing a reliable, efficient, and transparent delivery experience. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered so you know what to expect after placing an order with us.

Order Processing

Once your payment has been successfully authorized and confirmed, your order will enter our fulfillment process.

  • Orders are typically processed within 1-3 business days.

  • During seasonal peaks, sales events, or public holidays, additional processing time may be required.

  • Once your order has been dispatched, you will receive a shipping confirmation email.

  • Where available, tracking information will be included in the shipping confirmation.

Business days are Monday through Friday, excluding public holidays observed in Germany.

Delivery Destinations

Greendeskf currently ships to selected destinations throughout Europe.

Available shipping destinations and delivery methods will be displayed automatically during checkout based on the delivery address provided.

If your country cannot be selected during checkout, delivery to that destination is currently unavailable.

Estimated Delivery Times

Delivery timelines begin once an order has been shipped.

DestinationEstimated Delivery Time

Germany2-5 Business Days

Netherlands3-7 Business Days

Belgium3-7 Business Days

Austria3-7 Business Days

Other European Countries4-10 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Delivery may occasionally be affected by:

  • Customs procedures

  • Carrier delays

  • Severe weather conditions

  • National and regional holidays

  • Transportation disruptions

  • Other factors beyond our reasonable control

Shipping Costs

Shipping costs are automatically calculated during checkout and may depend on:

  • Delivery location

  • Order value

  • Package dimensions

  • Package weight

  • Selected shipping method

The final shipping cost will always be displayed before payment is completed.

From time to time, Greendeskf may offer:

  • Free shipping promotions

  • Discounted shipping campaigns

  • Special delivery offers on selected products or order values

Order Tracking

When tracking services are supported by the selected carrier, tracking information will be provided by email after shipment.

Please allow several hours for tracking information to become visible in the carrier's system after receiving your shipping confirmation.

Customer Delivery Responsibilities

Customers are responsible for providing complete and accurate delivery information during checkout.

Incorrect or incomplete information may result in:

  • Delivery delays

  • Failed delivery attempts

  • Returned shipments

  • Additional shipping charges for reshipment

Greendeskf cannot be held responsible for delivery problems arising from incorrect address information supplied by the customer.

Delivery Delays

Although we work with reputable logistics providers, unforeseen delays may occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping provider to investigate the shipment and keep you informed regarding its status.

Lost or Damaged Packages

If your order is lost during transit or arrives damaged, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Your order number

  • A brief description of the issue

  • Photographs of the damaged product and packaging (where applicable)

Each situation will be reviewed on a case-by-case basis, and we will work with the carrier to determine an appropriate resolution.

Customs Duties, Import Taxes & Fees

For orders shipped internationally, customs duties, import taxes, VAT, or other local charges may apply depending on the destination country.

Unless otherwise stated during checkout:

  • Such charges remain the responsibility of the customer.

  • Greendeskf has no control over customs fees imposed by local authorities.

  • Customs clearance procedures may cause delivery delays.

Greendeskf is not responsible for delays resulting from customs processing.

Shipping Restrictions

Certain products may be subject to delivery restrictions based on:

  • Local regulations

  • Carrier limitations

  • Destination-specific requirements

If shipping restrictions apply, affected customers will be notified as soon as possible.

Contact Information

If you have questions regarding shipping, tracking information, delivery timeframes, or an existing order, please contact us:

Business Name: Greendeskf

Legal Entity: Pro Style UG (haftungsbeschränkt)

Commercial Register Number: HRB 13882

Registered Court: Amtsgericht Gütersloh

Business Address:
Römerweg 26
33428 Harsewinkel
Germany

Email: info@greendeskf.com

By placing an order through the Greendeskf website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping & Delivery Policy.

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